Provider Staff Forum

New for 2018!
Educational opportunities for provider office staff

In addition to our Medical & Health Symposium clinical sessions, BWC is now offers provider staff educational sessions conducted by BWC experts on Friday, March 9, 2018.

We recommend office staff/administrators who manage the day-to-day operations of workers’ compensation processes and workflows within a health-care system attend this track.

This track features state experts in workers’ compensation from BWC and managed care organizations (MCOs).

By attending you will learn more about:

  • Alternative dispute resolution and bill-grievance processes;
  • Billing and reimbursement;
  • MCO and BWC personnel roles and responsibilities;
  • Necessary medical documentation;
  • Presumptive authorization and prior authorization;
  • Reporting an injury, narrative descriptions, ICD-10 codes, symptoms and injury details;
  • Self-insured claim differences;
  • Work capabilities and restrictions – Physician’s Report of Work Ability (MEDCO-14).


Friday, March 9


Session Title

6:45 a.m.

Registration opens

7:45 – 8 a.m.

Welcome and opening remarks

8 – 9:20 a.m.

Do I Really Have to Do This? Workers’ Compensation Continuum (#7231)

9:20 – 9:50 a.m.     Exhibit break 1

9:50 – 11:10 a.m.

Provider Office Staff Are Key! Best Practices in Claims Management (#7232)

11:10 am – 12:10 p.m. Lunch (on your own) and exhibits

12:10 – 1:30 p.m.

I Didn’t See That Coming! How to Avoid Coding & Billing Errors and Denials (#7234)

1:30 – 2 p.m.     Exhibit break 2

Provider staff forum attendees will join the provider clinical education track attendees in the Short North Ballrooms for the last two sessions of the day.

2 – 2:30 p.m.

BWC Initiatives and Strategies – A Medical Focus Presented by Administrator Sarah Morrison (#7135)

2:30 – 3:30 p.m.

Find A Way: Turning Obstacles into Opportunities
Presented by Brad Hurtig (#7136)