Speaker: Ann Shannon, Director of Claims Operations Services, BWC Shannon has worked for BWC since 1993. She is the director of claims operations services. In this role, she leads the group providing support services to the Claims Division. She has also served as legal counsel to BWC. Her responsibilities at the agency have included serving as a hearing officer for BWC administrative hearings, assisting in the development and implementation of policy initiatives, and representing BWC at OHIO Industrial Commission hearings at all levels of appeal. Shannon earned her Bachelor of Arts at The Ohio State University and her Juris Doctorat Boston University School of Law.
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